Deposits & Withdrawals 
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NEED HELP?
- OPEN TRADING ACCOUNT
How do I register a trading account?
Simply visit our Registration page, fill in the form, and you’re set!
Do you honour withdrawals?
Absolutely! All you need to do is issue what we call a “Withdrawal Request” from within the Europa Trade Capital Client Area. Our Back Office Team will review your Withdrawal Request and issue your winnings (or any amount that’s in your trading account) back to the same source the funds were deposited by.
Why do you issue withdrawals back to the same place the deposit came from?
We’re on our way to becoming regulated and because of this, we carry out the same policies and procedures as tier one EU-based regulated brokerages. Regulatory bodies demand this process and we also follow it.
What’s the minimum amount I can deposit into my trading account?
We don’t accept any amounts smaller than $300.
Why don’t you allow me to deposit less than $300?
If you’re serious about investing in the world’s financial markets, you’re going to want to show that you’re serious by investing your time, and a monetary amount that’s worthy of a return. $300 is already extremely low, which is why most of our traders will invest $5,000+ as their first-time investment.
Over the course of their investment journey, most traders will invest up to $250,000, and see good return on their investment if they take into account proper risk management, properly digest market analysis news, which we provide, and create a proper trading plan, which your Europa Trade Capital Account Manager will insist you work on.
What’s the minimum amount required to start my trading account?
View your first deposit as your initial investment. The bigger your investment, the bigger the potential returns could be.
So, even though we do recommend that the minimum deposit be $250 (or the same amount in another currency), we definitely recommend that you try to invest at least $2,500+. This will put you in a much better position when it comes to trading the markets.
The leverage and bonuses we offer also greatly assist your trades, but it all starts with your first investment.
If you want more information, feel free to speak with your personal Account Manager. They will demonstrate how larger initial investments can reap bigger rewards.
I want to get another bonus from you. What do I need to do?
If you’ve not yet received our 100% Deposit Bonus, speak with your Account Manager, but please read through our Bonus Terms & Conditions first. If you want to receive another bonus, we don’t really offer this. If there are any circumstances in which you feel you should receive a bonus, once again, speak with your Account Manager.
I’ve heard rumours about people losing more than they’ve invested. Is this true?
Absolutely not. Investing in the financial markets isn’t easy, and your investment could go up as well as down. Even with that being said, when it comes to trading with Europa Trade Capital, you can’t lose more than the amount that’s stored within your trading account.
How many deposit options do you offer?
We offer a multitude of different deposit options. Go ahead and visit our Deposits and Withdrawals page to see which options are available and which ones suit you best.
Will I be charged fees when I make a deposit into my trading account?
No, never. We will never charge you any fees when making a deposit into your Europa Trade Capital account.
Does Europa Trade Capital have any hidden fees?
We’re not fans of hidden fees and transparency with our clients is vital to building trust. This is why our withdrawal policy is listed in detail on our website. Go ahead and visit our Withdrawals page for more information.
We do charge a 5% withdrawal fee which covers the credit or debit card processing cost, while no expenses or commissions apply on bank transfers.
There are additional trading account charges, which include swaps and dormant fees. For more information on these fees, please reach out to your Account Manager or to our Customer Care Team.
My card was declined. What do I do?
This does happen from time to time. One reason may be that the sum of the investment you tried to deposit is greater than your card’s balance. Another reason may be that your bank or financial institution has imposed a block on some specific international or online transactions. If this does happen, please contact your debit/ credit card processing company, or your bank directly.
Can my deposit be done through a third-party's account?
Unfortunately, no. We don’t allow anyone but the account holder to deposit funds into their account. Nor do we authorise withdrawals into a third-party’s debit/ credit card, nor bank account. We are very strict when it comes to the security of our clients’ accounts. We also adhere to circulars issued by regulatory bodies and they prohibit this.
I’ve lost my password, what do I do?
You’re only human, and a study carried out by HYPR in 2019 showed that 78% of us lose our passwords, so you’re not the only one.
Resetting the password to your Europa Trade Capital Client Area is simple. Simply click here to access the Forgot My Password link and follow the simple commands. You’ll have a new password before you can say “Europa”!
This may be a silly question, but what have I just registered for?
This isn’t a silly question at all. Here at Europa Trade Capital, we offer access to the world’s financial markets. We provide all our clients with the trading tools they need to be successful traders, but it is up to them if they are successful or not. We encourage everyone to learn as much as possible about the financial markets before making any trades. We also encourage our traders to learn how our Risk Management settings work.
If you need any assistance, feel free to contact our Customer Care Team or your newly appointed Account Manager.
What are trading hours?
Please see our Trading Schedule page for more details.
Can I trade on weekends?
The only financial market which is available on the weekends is the Cryptocurrency market. Cryptos are decentralised, so you can trade Bitcoin, for example, 24 hours a day, 7 days a week, 365 days a year.
How do I start trading?
Before you start trading on the ETC Platform, have you considered the risks? Have you educated yourself on how to trade? Have you spent the time on the phone with your Europa Trade Capital Account Manager and allowed him/ her to walk you through the basics? Have you, with the help of your Account Manager, created a bulletproof trading plan?
If you have, go ahead and make a deposit into your trading account, find an asset class and an instrument within that asset class that fits your trading plan, and trade.
I’ve read stories about unhappy traders who have traded with you. Are these stories true?
Before we answer that question, we want you to consider the service we offer. Europa Trade Capital is a trading brokerage. We allow anyone, from any walk of life to open a trading account and to trade the markets. Before allowing people to trade, we run stringent KYC checks on them. We then invest our time in them so that we can help educate them about the many pitfalls involved in trading the world’s financial markets. We add risk warnings and disclaimers on each page of our website. We do all of this and much, much more, yet people lost their investments.
Why?
Trading the markets isn’t for everyone. Some people believe they are cleverer than the market itself and go “all in”, even though we insist on no one ever doing this. Some believe that their “gut feeling” is better than the years of experience our trading educators have.
Some traders follow everything we tell them and still lose their investments because the market simply turns against them. Trading isn’t for everyone. If trading were easy, everyone would be doing it.
When you trade, you take an investment risk. If you have followed everything your Account Manager and other experienced traders have told you, there is a chance that you will indeed make a great return on your investment.
Please remember that your investment may go down as well as up. Never forget that.
I want to trade with Europa Trade Capital, what do I need?
Before doing anything, we need you to understand the risks of trading. Once you’ve understood that, you then need to register your trading account. Once your account has been approved by us, go ahead and make your first deposit and then accept the call from your newly appointed Account Manager. He/ she will show you the ropes when it comes to trading.
If you are sure that you are ready, you can go ahead and get started on the ETC Platform. Before opening your trade, set your risk management rules, then delve into the world of trading.
How do I verify my Europa Trade Capital trading account?
When you register your trading account, you’re going to be asked to verify that you are indeed the person you say you are. We’ll email you all the details.
If you want more information on what you need when it comes to verifying your Europa Trade Capital trading account, go ahead and read through our KYC Process page. Everything you need to know about the items we ask for is on that page.
Will I be told if my trading account has been approved?
As soon as we’ve received all your supporting documentation, we’ll review everything you’ve sent over to us and if it checks out, we’ll approve your trading account on the spot.
As soon as we’ve approved your Europa Trade Capital trading account, our Back Office team will send you an email confirming that your account has indeed been verified.
How long does it take for you to verify my trading account?
If you submit your documents on Monday through to Friday, we’ll review them and can have your account verified within an hour, if everything checks out.
Why do you need to verify my trading account?
Europa Trade Capital is on its way to becoming regulated, and this means that we have to follow the guidelines of regulated brokerages. Even if we weren’t planning on being regulated, we would still carry out these KYC and verification checks as our Management Team stem from regulated brokerages and verifying who we allow in through our doors is very important to all of us here at Europa Trade Capital.
I don’t have a passport. Can I still open a Europa Trade Capital trading account?
We accept any document that proves your identity, such as a Passport, Government Approved ID, and a valid Driving Licence. If you don’t have any of these three documents, please reach out to our Customer Care Team via our Live Chat feature.
My credit card has been stolen. What do I do?
Get in touch with your Account Manager immediately and they will ensure that our Back office Team puts a stop on your trading account.
I need to change my personal info as I’ve just got married. What do I do?
Simply reach out to us and let us know what personal info you wish to modify or update, and we will do it for you. If we need any supporting documents, such as a marriage certificate or deed poll, we’ll let you know.
Is Europa Trade Capital a regulated brokerage?
We are authorised to accept traders from most countries but we’re prohibited from offering our trading services to traders from the below countries:
- Afghanistan
- Crimea Region
- Cuba
- Iran
- Iraq
- Israel
- Japan
- North Korea
- Sudan
- Syrian Arab Republic
- USA
- Yemen
With that being said, we are not yet regulated by a tier one EU-based regulated, although if you do read our page on Regulation, you’ll see that even though we aren’t a regulated broker, we act in accordance with the latest regulations and circulars regulated brokers adhere to.
How can I reach out to the Europa Trade Capital support team?
Go ahead and use our Live Chat feature, which you’ll see in the bottom right corner of your screen. Our Customer Care Team is available to answer your questions 24/5.
Why do I need to be educated before I can trade successfully?
Being educated isn’t something that’s simply related to trading the world’s financial markets. The more you know about something, the better you’ll be at it. If you’re going to be a successful trader, don’t you think it’s wise to learn the basics before putting your investment at risk? We offer one-on-one Forex trading training to all Prime trading account holders, and we offer this service as we want your success. You should too, which is why you’re going to need to invest time into learning the basics and understanding some key principles when it comes to trading.
When are you going to launch your Academy?
We’re dotting the i’s and crossing the t’s on the brand new Europa Trade Capital Academy. If you want a sneak peek, go ahead and speak with your Account Manager. We’re sure they will be accommodating enough to show you some of the cool features that will be involved.
Will I find it hard to use the ETP Platform if I’ve never traded before?
Absolutely not. We’ve built it from the ground up so that it’s perfect for beginner traders. We’ve made everything within our trading platform really accessible too, so you can do most things within one or two clicks.
If you do need extra help, feel free to speak with your Account Manager. They are on hand to help you and give you a walkthrough on the ETC Platform.
What if I have a major issue and I can’t reach your Customer Care Team?
The Europa Trade Capital Customer Care Team is on hand 24/5, so being able to speak to them should be fairly easy. Given that hiccups can and do happen, we advise you to call us immediately. Head on over to our Contact page, where you’ll find our helpline.
